Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://thepokedream.com/ and use our services.

1. Information We Collect

We may collect the following types of information from you when you visit our Site, place an order, or contact us:

  • Personal Information: Name, email address, shipping address, billing address, phone number, payment information, and any other information you provide voluntarily.
  • Usage Data: IP address, browser type, operating system, referring URLs, and information on your interactions with our Site.
  • Cookies and Tracking Technologies: We use cookies to track your activity on our Site and store certain information.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and handling, and to communicate with you about your orders.
  • Customer Support: To respond to your inquiries, provide support, and improve our services.
  • Marketing: To send promotional materials, newsletters, and other information that may be of interest to you. You can opt-out of receiving these communications at any time.
  • Site Improvement: To analyze usage patterns and improve our Site’s functionality and user experience.
  • Legal Compliance: To comply with applicable laws and regulations, and to protect our rights and the safety of our users.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, delivering orders, and providing customer support. This includes:
    • Payment Processors: We use Stripe and PayPal to process your payments securely. Your payment information is handled by these processors in accordance with their privacy policies.
    • Shipping Companies: We use Canada Post, ChitChat, USPS, etc to fulfill and deliver your orders. Your shipping details are shared with these companies to ensure timely and accurate delivery.
  • Legal Requirements: We may disclose your information if required by law, in response to legal process, or to protect our rights, property, or safety.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete personal information.
  • Opt-Out: You can opt-out of receiving marketing communications from us.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes signifies your acceptance of the updated policy.